Refund and Cancellation Policy

At MAHASENA we strive to ensure your satisfaction with every purchase. Our Refund and Cancellation Policy is designed to provide you with clarity and transparency regarding your rights and obligations when making a purchase from us.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us within [THREE DAYS] days of receiving your order. We will provide instructions on returning the item for a full refund or replacement, including any shipping costs incurred.

Refund Process:

Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within three days.

Custom or Personalized Orders:

Unfortunately, we cannot accept returns or provide refunds for custom or personalized orders unless the item is defective or damaged upon receipt.

Cancellation Before Shipment:

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request. If the order has already been shipped, you may still be able to return it for a refund following our Refund Policy.

Cancellation After Shipment:

Once your order has been shipped, it cannot be canceled. However, you may still be able to return the item for a refund following our Refund Policy.